The following policies & details specifically describe how SOCHARMONEE operates.
By purchasing, all customers confirm that they've read, understood, & agreed to all policies & details within this page and/or instructed by SOCHARMONEE.
Return & Exchange Policy
Due to covid & other health concerns, we will not be accepting any returns or exchanges.
Returned Orders
If your order is returned due to an incorrect wrong address, unable to be contacted by the carrier, etc you are REQUIRED to pay a reshipment fee to have your order shipped out again. If you choose not to pay the fee your order will not be shipped out again and a refund will NOT be issued.
U.S. Reshipment Fee - $10
(Includes shipping & signature needed upon arrival)
International Reshipment Fee - $40
Damaged or Missing Order
If your product was delivered, damaged or defective please show us evidence and reach out as soon as possible!
*This does not include food orders, please see our Store Policy below for more information.
After your order is delivered if you are missing an item we will only ship out the item missed.
ALL SALES ARE FINAL & NO REFUNDS!
Cancellation Policy
Orders placed can be canceled within 2 hours before processing starts. We process orders extremely fast so please read ALL info carefully, enter correct adresses, etc! Please understand, we will not be able to cancel orders after we send shipping confirmation emails.
Please be aware, after15 days of your order being delivered, we will not be able to compensate or fix any damaged items!
Shipping Policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Shipping Schedule
Orders are shipped on Tuesday's & Friday's.
Processing
Processing is the amount of time it takes for your order payment to be transferred.
Processing for STANDARD orders: 7-14 business days (EXCLUDING weekends and holidays).
Processing for WHOLESALE orders: Up to 10-18 business days (EXCLUDING weekends & holidays).
All wholesale products are handcrafted to perfection to ensure you have to do no further work once you receive your order, so please respect our processing as we tend to get orders out before they reach the ship out deadline.
Shipping
Shipping time is the duration of how long it takes for your order to go out after processing.
Each shipping option has a 5 business day processing time which will be shown at checkout.
Free Shipping: (7-14 Business Days)
Standard Shipping: (5-10 Business Days) $15
Priority Shipping (1-4 Business Days) $35
Rush Shipping (2 Business Days) $50
Food Shipping (7-14 Business Days) *DEPENDING ON HIGH DEMAND! MAY SHIP SOONER!